Enshittification by Cory Doctorow, read up to the chapter titled, 'The End of Self Help'.

As always, please join us and engage in discussion whether or not you have read the book.

Here is a snippet from the synopsis: "The once-glorious internet has degenerated into “platforms” that rose to dominance because they delivered convenient and delightful services efficiently and reliably. But once we were locked in to those services, the tech bosses turned on us, relying on our dependency to keep us using the services even as they got worse and worse. The platform bosses did the same to the companies that had flocked to their services to sell stuff to us. Once we were all locked in—businesses and users—the tech companies stripped out all utility, save the bare minimum needed to stave off total collapse."